Privacy Policy

Last Updated: [05/13/2026]

Stillwave Strategies LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you interact with our website, services, forms, booking system, communications, and related tools.

1. Information We Collect

We may collect the following types of information:

  • Contact details: first and last name, phone number, email address, and related contact information.
  • Business details: company name, website, service area, business needs, and any other information you choose to share with us through forms, calls, messages, or bookings.
  • Appointment and communication details: booking details, appointment times, service inquiries, call notes, form submissions, SMS history, email history, and other records of your interactions with us.
  • SMS consent records: when you opt in to receive text messages, we may collect and store records of your consent, including the date, time, method, source, phone number, and related opt-in details.
  • Technical data: IP address, browser type, device information, pages visited, referring URLs, cookies, pixels, and similar tracking data if analytics or advertising tools are used.

2. How We Collect Information

We may collect information when you:

  • Submit a form through our website or landing pages.
  • Book an appointment through our scheduling system.
  • Opt in to receive transactional, informational, or marketing communications.
  • Communicate with us by phone, SMS, email, website chat, or other messaging channels.
  • Visit our website, which may use cookies, pixels, or similar technologies.

Our forms, booking flows, CRM, and messaging systems may be powered by third-party service providers such as GoHighLevel and related communication, analytics, or automation tools.

3. How We Use Information

We may use your information to:

  • Schedule, confirm, manage, and follow up on appointments.
  • Respond to inquiries and communicate with you about our services.
  • Send transactional or service-related communications, including appointment confirmations, reminders, updates, follow-ups, and account-related messages.
  • Send marketing or promotional communications only where permitted by law and where you have provided the appropriate consent.
  • Maintain records of consent, communication preferences, and opt-out requests.
  • Improve our website, offers, systems, marketing, and customer experience.
  • Protect our business, enforce agreements, prevent fraud, and comply with legal obligations.

4. SMS and Text Messaging Privacy

If you provide your phone number and opt in to receive text messages from us, we may send you SMS or MMS messages related to your appointments, inquiries, requested services, account updates, reminders, follow-ups, and, where separately consented to, marketing or promotional messages.

Message frequency may vary depending on your interaction with us, appointment status, and communication preferences.

Users typically receive between 3 to 5 messages per booked appointment, including confirmations, reminders, scheduling updates, and follow-up messages.

Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP, email us at [email protected], or call (786) 808-7045 during business hours.

When you opt out of SMS messages, we may send a one-time confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

Your consent to receive marketing text messages is not a condition of purchasing any goods or services.

5. Mobile Information Sharing Restriction

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, trade, or share your mobile phone number, SMS opt-in data, or text messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text messaging services necessary to deliver and support our SMS program.

6. Sharing Your Information

We do not sell or rent your personal information. We may share limited information only as necessary with:

  • Service providers, including CRM providers, booking platforms, SMS providers, email delivery providers, analytics tools, hosting providers, automation tools, and payment processors.
  • Communication and messaging vendors, including providers necessary to send, receive, process, or manage SMS, email, phone, and related communications.
  • Legal authorities, regulators, courts, or other parties when required by law, subpoena, legal process, or to protect our legal rights.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver and support our SMS program.

7. Data Storage and Security

Your information may be stored within GoHighLevel’s systems and other integrated tools we use to operate our website, CRM, booking, messaging, analytics, and business systems. These systems may primarily use servers located in the United States.

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, manage appointments and communications, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and maintain consent and opt-out records.

You may request deletion of your personal information by contacting us. We may retain certain information where required or permitted by law, including records necessary for compliance, fraud prevention, dispute resolution, or legitimate business purposes.

9. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, or request a copy of your personal information. You may also have the right to withdraw consent to certain marketing communications.

If you are a California resident, you may have specific rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to request information about our data practices, request access to personal information, request deletion, request correction, and opt out of certain data sharing where applicable.

To exercise your rights, contact us at: [email protected].

10. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies, including tools such as Google Analytics, Meta Pixel, or other advertising and tracking technologies. These tools may help us measure website performance, understand user behavior, improve our website, and measure marketing effectiveness.

You can disable cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.

11. Third-Party Links

Our website, emails, messages, or other communications may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are intended for adults and business users. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

13. International Users

If you access our website or services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our service providers operate. By using our website or services, you understand that your information may be processed in countries with different data protection laws than your country of residence.

14. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy.

15. Contact Us

Stillwave Strategies LLC
Email: [email protected]
Phone: (786) 808-7045
Address: 30 N Gould St, Ste R, Sheridan, Wyoming 82801